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Canada Post says “successfully delivered” but I have not received my order.
There are 2 likely scenarios:
- The postal worker put the package in the wrong mailbox, or
- What often happens is that a postal worker will scan all packages saying they were “Successfully Delivered” then spends that day and/or the next day delivering them.
Note: If your Canada Post shipping status is “Successfully Delivered” and you did not receive your package, please contact us and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation which can take 5 business days to complete. If the search results prove that the items were lost we will send you a one time replacement free of charge. If the result remains “Successfully Delivered” we will not be able to replace your order.
Recommended:
- Please make sure that the shipping address you provided is correct by logging into your profile.
- If you have a community mailbox, make sure you specify the mailbox number.
- Check with your neighbours to see if they accidentally retrieved your package.